Shipping policy
For a delivery address in the UK, we use Royal Mail tracked 48 delivery. Provided the goods are in stock, customers can expect delivery in 3-4 working days.
If the delivery address is outside the UK, we use the UK’s Royal Mail International Tracked service. If in stock, goods will be despatched within 2 to 3 working days. You will be able to track your parcel through to delivery point with Royal Mail Track and Trace.
We also offer DHL Express to International destinations for 1-2 day shipping to most destinations in Europe, USA and Canada. The rest of the world can take a little longer, usually 3-4 days. Please keep in mind to account for processing time for your order (at least 24 hours Monday - Friday)
We reserve the right to withhold delivery to any particular place or location at our sole discretion.
The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.
In the case of orders made by customers resident outside the European Union (EU) and delivering to an address outside the EU, then VAT will be removed from the cost of goods. For all other orders, prices include VAT as required by UK law. The cost of carriage is inclusive of VAT irrespective of the address of the customer or the delivery address.
EU ORDER UPDATE 2021
Since 1st January 2021 there have been changes to the way the parcels are delivered to Ireland and countries in the European Union. To keep your experience with us as smooth as possible, here are a few key things you need to know.
The prices shown on our website INCLUDE the 20% VAT and will be adjusted depending on your location and your country's tax regulations at checkout.
VAT in EU
Loop is now signed up for IOSS (Import one-stop shop) in the EU, collecting and remitting import VAT on your behalf. VAT on IOSS orders under €150 will be paid by Loop Knitting (not by you upon delivery). Please note that these new rules do not apply to orders over €150 and that parcels from the UK may still attract customs and handling charges, based on the practices/policies of your own countries authorities.
VAT in Norway
Loop is registered in Norway under the VOEC (VAT on E-commerce) scheme. For purchases made in Norway, any single item priced under 3000 NOK (approximately £211) will have tax applied at checkout rather than upon delivery. This 3000 NOK limit applies to individual items, not the total order value. Please be aware that parcels shipped from the UK may still incur customs and handling fees, depending on the policies and practices of your country's authorities.
Customs & Duty
Customers outside the UK and the EU may be subject to import duties, taxes and fees on your purchase once it arrives in the destination country. Please note we cannot undervalue orders or mark them as a gift.
Shipping to Northern Ireland
Deliveries to Northern Ireland will be sent with tracked Royal Mail. Orders will not be subject to import duties and additional fees on arrival.
Shipping to EFTA Countries (Iceland, Liechtenstein, Norway and Switzerland)
Deliveries to EFTA countries will remain the same with parcels sent with tracked Royal Mail shipping and VAT excluded on orders. Orders will be subject to import duties and additional fees on arrival.