Refund policy
Online Purchases
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For a full refund, you must contact us in writing within 14 days, and goods must be returned within 30 days from delivery unopened and in a re-saleable condition.
In Shop Purchases
We are more than happy to accept returns for exchange or store credit only.
We do not offer refunds in store. Our return policy is 30 days.
To enquire about a return or exchange, please email us at shop@loopknitting.com and reference your order number.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are not eligible for return or exchange;
- Printed materials such as books, patterns, magazines or stationery
- Sale or discounted items
- Handmade items
- Gift cards
- Downloadable software product (PDFs)
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Provided you notify us in writing within 14 days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have within the 30 day period and once the return is accepted, make a separate purchase for the new item.
To complete your return or exchange, we require a receipt or proof of purchase.
Returns to us from the EU
When returning orders, please mark your parcel as 'Returned Goods' on the outer packaging and any commercial invoicing to avoid any additional charges and delays getting back to us.
You can always contact us for any return questions at shop@loopknitting.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
Shipping
To return your product, you should mail your product to:
Loop Knitting
15 Camden Passage
LONDON
N1 8EA
United Kingdom
Provided the product is not damaged, defective or being returned due to an error on our part, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item valued at over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@loopknitting.com