Privacy policy

Last updated: May 15, 2026

Loop Knitting operates this website and store. This policy explains how we collect and use your information. By using our site, you agree to these practices.

What Information We Collect

When you shop or browse:

Contact details (name, email, address, phone)
Payment information (card details, transaction history)
Account details (username, password, preferences)
Browsing data (pages viewed, cart items, purchase history)
Device information (IP address, browser type)

We collect this from:

Information you provide directly
Automatic collection through your device and cookies
Our service providers and partners

How We Use Your Information

To run the store: Process orders, payments, shipping, returns, and manage your account
To improve your experience: Remember your preferences and recommend products
For marketing: Send promotional emails and show relevant ads (you can opt out anytime)
For security: Prevent fraud and protect our site
Customer service: Respond to your questions and maintain our relationship
Legal compliance: Meet legal obligations and respond to valid requests

Who We Share It With

We share your information with:

Shopify (our platform provider)
Service providers (payment processors, shipping companies, IT support, analytics)
Marketing partners (for advertising - you can opt out)
As required by law or in business transactions like mergers

We do not sell your information to third parties for their own marketing purposes.

About Shopify

Our store runs on Shopify, which collects and processes your data to provide and improve services. Shopify may use data from your interactions with us and other merchants for analytics and advertising. Learn more at Shopify's Privacy Policy.

Your Rights

Depending on where you live, you may be able to:

Access your personal information
Delete your data
Correct inaccurate information
Opt out of marketing emails and targeted advertising
Port your data to another service
Object to certain processing (UK/EEA)

To exercise these rights, email us at shop@loopknitting.com.

Targeted advertising opt-out: Privacy Choices
We respect Global Privacy Control signals from your browser.

Security & Retention

We use reasonable security measures, but no system is perfect. We keep your data as long as needed to provide services, comply with legal obligations, and resolve disputes.

Children

Our site is not intended for children under 16. We don't knowingly collect their information.

International Transfers

Your data may be processed outside your country. For EU/UK transfers, we use Standard Contractual Clauses or countries with adequate protections.

Changes

We may update this policy. Check the "Last updated" date and we'll notify you of significant changes as required by law.

Contact Us

Questions? Want to exercise your rights?

Email: shop@loopknitting.com
Address: 15 Camden Passage, Islington, London, N1 8EA, GB

For EU/EEA residents: You can also lodge complaints with your local data protection authority.