Last posting dates for Royal Mail holidays - 2025
With increased shipping volumes during the festive period, we encourage all customers to place orders and send parcels as early as possible to ensure Christmas delivery
Friday 19th December - Royal Mail Tracked 48 UK
Last Recommended Posting Dates — International Standard
To help ensure your parcels arrive in time for the holidays, please order before the dates below:
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Australia & New Zealand: 5 December
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Africa: 11 December
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Caribbean: 5 December
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Canada & USA: 8 December
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Middle East & Asia: 5 December
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Europe: 8 December
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Rest of the World (not listed above): 2 December
Please note that these dates are recommendations, not guarantees. Posting early is always best for avoiding seasonal delays. Let us know if you need any help with your order!
If you are sending gifts or are ordering to the USA, please note that recent changes to customs procedures may affect delivery times.
Update for USA -2025
From 1st September 2025, we’re making shipping to the USA simpler with a Delivered Duties Paid (DDP) service. Any customs duties and tariffs — set by the US government and usually around 10% or less — will appear as a separate line at checkout, so you’ll see the full cost before you pay. No surprise bills from couriers, just a smoother and faster journey through customs.
Why the change? The US has removed the “de minimis” exemption for low-value shipments from the UK, which means even smaller orders can now be charged these tariffs. These are government-imposed fees, not charges from us, and the exact amount depends on the product and where it was made. With DDP, you’ll know everything upfront and can look forward to your order arriving without extra hassle.
VAT and Shipping
Our shipping rates are based on the weight of your order and include postage and packing. Weight calculations include the packaging as well as the products.
For a delivery address in the UK, we use Royal Mail tracked 48 delivery. Provided the goods are in stock, customers can expect delivery in 3 to 4 working days.
If the delivery address is outside the UK, we use the UK’s Royal Mail International Tracked service. If in stock, goods will be despatched within 2 to 3 working days. You will be able to track your parcel through to delivery point with Royal Mail Track and Trace.
We also offer DHL Express to International destinations for 1-2 day shipping to most destinations in Europe, USA and Canada. The rest of the world can take a little longer, usually 3-4 days. Please keep in mind to account for processing time for your order ( at least 24 hours Monday - Friday)
Please note that we only ship orders Monday - Friday. There is no postal pickup on the weekends. If you place your order after 12pm on a Friday, your order will not go out until the following Monday afternoon.
Customs and Duty
The prices of the products shown on our website INCLUDE the 20% VAT and will be adjusted depending on your location and your country's tax regulations at checkout.
Customs Fees & Duties (for US orders):
- From 1st September 2025, we’ll be offering Delivered Duties Paid (DDP) shipping to the USA. This means any applicable customs duties and tariffs will be shown — and paid — right at checkout. No surprise bills from couriers, and hopefully a smoother journey through customs.
Please note we cannot undervalue orders or mark them as a gift.
Important Information for EU Customers
If you're shopping from an EU country, we’d like to remind you that we participate in the Import One-Stop Shop (IOSS) scheme. This means that VAT on orders under €150 is included in your checkout total, and you won’t have to pay any additional VAT or handling fees when your order arrives.
For orders over €150, you may be required to pay local VAT and customs duties upon delivery, as the IOSS scheme does not apply. These charges are not included in your checkout total and are the responsibility of the recipient.
If you have any questions, feel free to get in touch — we’re here to help!
Orders shipping to Northern Ireland will not be subject to import duties and additional fees on arrival.
Norway
Loop is registered in Norway under the VOEC (VAT on E-commerce) scheme. For purchases made in Norway, any single item priced under 3000 NOK (approximately £211) will have tax applied at checkout rather than upon delivery. This 3000 NOK limit applies to individual items, not the total order value. Please be aware that parcels shipped from the UK may still incur customs and handling fees, depending on the policies and practices of your country's authorities.
Returns to us from the EU or Norway
When returning orders, please mark your parcel as 'Returned Goods' on the outer packaging and any commercial invoicing to avoid any additional charges and delays getting back to us. See our Refund Policy for more detailed information.
Shipping to EFTA Countries (Iceland, Liechtenstein and Switzerland)
Deliveries to EFTA countries will remain the same with parcels sent with tracked Royal Mail 48 or DHL shipping and VAT excluded on orders. Orders will be subject to import duties and additional fees on arrival.
1.2 Product descriptions
All the information on the Loop online shop website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Colour names and swatches are for your convenience only. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn.
1.5 Our delivery service
For a delivery address in the UK, we use Royal Mail tracked 48 delivery. Provided the goods are in stock, customers can expect delivery in 3 to 4 working days.
Orders sent to the Channel Islands or the Isle of Man are charged at our usual UK rates, but Royal Mail Tracked 48 is not guaranteed within 2–3 working days. Delivery may take longer due to different service times and customs handling.
If the delivery address is outside the UK, we use the UK’s Royal Mail International Tracked service. If in stock, goods will be despatched within 2 to 3 working days. You will be able to track your parcel through to delivery point with Royal Mail Track and Trace.
We reserve the right to withhold delivery to any particular place or location at our sole discretion.
The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.
1.8 What happens if goods are out of stock?
In the event that we do not have enough stock to complete your order, we will email or phone you to advise. Please note that it can take between 10 and 28 days to re-stock from some of loop’s overseas suppliers.
2. CANCELLATION / RETURNS POLICY
2.1 Cancellation of an order
You have the right to cancel your order any time up and including fourteen days after delivery.
If a product you have ordered is not as described, you may cancel your order and return the goods to us in an unused re-saleable condition for a refund. We do not accept returns of any yarns that are discontinued or have been bought on sale.
To receive a full refund, please contact us in writing (by email or letter—see section 2.3 How to return goods to Loop). Requests made by telephone cannot be accepted. Refund requests must be submitted within 14 days of delivery, and items must be returned within 30 days, unopened and in resalable condition.
You may also submit a return request directly through your online account. Simply click the profile icon in the store menu, or click here to start your return.
Several types of goods are exempt from being eligible for return:
- All printed matter such as books, magazines, and patterns
- Any items discounted or on sale
- Any one of a kind vintage items
- Gift cards
We are not responsible for items that are lost or damaged in transit when being returned. For peace of mind, we recommend using a tracked or insured shipping service. Unless items arrive damaged or the return is due to our error, all return shipping costs are the responsibility of the customer.
A credit will appear on your credit or debit card within 14 days of our receipt of the goods. If you have paid through PayPal we will do a PayPal refund.
2.2 What if you receive damaged goods?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Provided you notify us within 14 days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.
Please include a description of the damage along with your details requested below (see 2.3 How to return goods to loop”). Failing such notice, the goods shall be deemed to be in accordance with these terms and conditions and you will be deemed to have accepted the goods and to be liable to pay for all and any charges therefore.
2.3 How to return goods to loop
For goods bought online you can submit a return request, click the profile icon in the store's menu, or click here to submit your request. Returns cannot be requested after the 30 day return policy has expired.
Loop cannot be responsible for lost or uninsured packages.
When advising us of cancellation of an order, or that you received damaged goods, please email shop@loopknitting.com, or write to the return address below. Send all returned goods to:
Loop - Returns
15 Camden passage
Islington, London
N1 8EA
UK
2.4 Cancellation by us
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.